Customer Service Representative at Boise

Job Description

Boise Inc., a leader in the premium and specialty papers industry, is seeking a Customer Service Representative, located in Vancouver, WA.

 

The customer service representative will provide exceptional service to our customers in a timely and professional manner.  They will strive to meet our customer’s expectations and provide world class service.   

 

Responsibilities:

• Partners with Sales Representative in Latin America and provides contact support with Latin American customers by communicating in Spanish (oral and written).
• Performs all necessary activities related to the processing and follow-up on customer orders.
• Establishes and evaluates price quotes/quotes for product availability and resolves pricing discrepancies.
• Researching & troubleshooting problems both internally with mills and warehouses, and externally for customers.
• Provides product information such as paper specifications, sample requests and promotional information.
• Collaborates with sales team to maintain customer price files and process customer quality claims.
• Determines ship date/delivery date required to meet the customers needs.
• Maintain and update customer files.
• Provide coverage for teammates during vacation or meetings.
• Communicates primarily by email with customers.

• Performs other duties and responsibilities as assigned.
• Travels maybe once or twice a year to mill/customer location.

 

Basic Qualifications:

• Requires oral and written communication at a high fluency level in Spanish as well as English.  
• Excellent communication skills (Spanish and English) and interpersonal skills.
• The qualified candidate will be a College graduate (Associates or Bachelors) or equivalent work experience.
• Must possess an attention to detail with excellent organizational and prioritization skills.
• Ability to recognize issues, find and present possible solutions.
• Ability to adapt to changing priorities and tolerance for stress in a fast paced environment with multiple time tables.
• Experience with Microsoft Outlook, Word and Excel (Power Point a plus).

 

Preferred Qualifications:

• Minimum of 1-3 years Customer Service experience.  Paper and/or manufacturing customer service is preferred.
• A creative problem solver with analytical skills is preferred.
• Knowledge of web-based management systems

Boise Inc. is an Equal Opportunity Employer:

 

Job Requirements

See job description.
Country: USA, State: Idaho, City: Boise, Company: Boise Inc..