SOAR Submitter at Boise

Job Description

Candidate should have the following Skillset:
Experience with Microsoft Office
o Including intermediate experience with Excel
o Microsoft SharePoint experience is a plus
Experience with Internet Explorer (IE)
o Intermediate to Advanced knowledge of IE for navigation, search, etc.
Data Entry
o Show the ability to enter data quickly and accurately
o HTML knowledge would be desired (basic HTML, not advanced)
o Strong grammar and spelling needed to validate the English content received
Troubleshooting
o Experience with basic problem solving
Role and Responsibilities
1. Basic Standards and Strategy Review and Enforcement
a. To know, understand and enforce all HP Consumer and Commercial CD support Standards and Strategies when entering and managing HP Recovery CDs.
2. Data Management (big picture)
a. Review each submission for accuracy and completion
b. Verify publishing on all submissions, were possible (including email back to submitter)
c. Ensure all translations have returned for all submissions
3. Data Entry (clerical)
a. 2 business day turnaround time
b. Review for grammatical accuracy
c. Review for basic HTML accuracy
d. Review for standards
e. Review for consistency on site (were possible)
f. Communication with the submitter for completion
4. Global Business Unit Training
a. Introduction training
b. Submittal training
c. Standards and Strategy training
d. Refresh process training, as needed
5. New User Training
a. Introduction training
b. Submittal training
c. Standards and Strategy training
d. Refresh process training, as needed
6. Metrics
a. Any metrics HP requests
i. Recovery CD: new, update, obsolete, etc.
7. User Functionality Testing
a. Basic user functionality on all assets and UIs used or supported by the SOAR team
i. BOSS, Wildcat, SOAR, BSC, HPSC, HPU, eInstall, ETMA, SharePoint, Gamma, Gateway, MFT, etc.
8. User Documentation
a. Create, Update, Obsolete
b. Consumer, Commercial
c. Physical Media
d. Check lists, Cheat Sheets, Helpful Tips and Tricks, and all other SOAR team user documentation
9. Basic Troubleshooting
a. Publishing, translations, submittal accuracy, standards, strategy, etc.

Experis is an Equal Opportunity Employer (EOE/AA)

Job Requirements

 
Country: USA, State: Idaho, City: Boise, Company: Experis.