On-line Csr 1 at Boise

Job Description

IMPORTANT NOTE: Please ensure your contact information (e-mail address and phone number) is current in your Wells Fargo Jobs Profile. Initial contact will be made via e-mail. Please check your e-mail regularly for updates.Currently hiring for training class starting on 12/30. Training hours are 8:30am 5:00 pm Monday-Friday for 6 weeks (Must be available to attend entire paid training class).Current schedules being offered after training vary by business need.*Some schedules may be eligible for a shift differential of 15% under the terms of the shift differential policy.Salary Range - $12.40/hr. - $13.56/hr. DOE plus eligible to participate in the WFCC Service Incentive PlanOur next big investment is in you! Wells Fargo offers:A broad array of medical, dental, and vision plansPaid Time Off401 (k) and Stock Purchase PlansDiscounts and Savings on Wells Fargo financial products, home mortgages and servicesTuition ReimbursementWellness BenefitsCommuter BenefitsAn online customer service representative (CSR) will engage every customer by phone with information and suggestions for new financial products or services and are focused on satisfying all of Wells Fargo s customers financial needs. They achieve 100% of their goals for daily core solutions. Sales goals are also measured by the quality of sales offered to customers and include consistently meeting all compliance, regulations and identification guidelines.Successful CSRs will have the drive to achieve the highest level of performance (platinum or gold) without sacrificing customer service and are never satisfied with only copper or silver performance. Much of the job is responding to inbound phone calls. High performers also demonstrate solid knowledge of the financial products and services offered by Wells Fargo, including: home equity loans, Certificates of Deposits, savings, checking, and other types of accounts, as well as insurance offerings.We provide our CSRs with continuous coaching and development which not only enhances their ability to provide exemplary service and product solutions to our customers, but also enhances the CSRs career growth. Our successful CSRs demonstrate self-motivation, a positive attitude, have the ability to work well on a team and have a solid work history. They also demonstrate strong listening, written and verbal communication skills. They are receptive to coaching and feedback, have the desire to meet/exceed goals and solve problems while working in a fast paced environment.Our CSRs play a critical role in our customers lives; therefore, predictable and reliable attendance is an essential function of the position.

Job Requirements

* Basic Qualifications:
6+ months customer service and sales experience.

* Minimum Qualifications:
Demonstrated ability to listen, elicit information efficiently, comprehend and resolve complex customer issues; demonstrated ability to effectively communicate verbally and in writing; basic knowledge of banking products and services; basic computer skills including the ability to navigate multiple windows and applications and utilize search tools to find information.
Country: USA, State: Idaho, City: Boise, Company: Wells Fargo.