Customer Service Representative
Description:
Company Overview:C3 is a Customer Communications Conduit for corporations who view customer care as a strong component of their growth and brand development strategies. C3 builds solid partnerships with its clients based on mutually determined business objectives. Our service offering includes contact center services, web services, data analysis, back office solutions and consulting services. Although C3 is a global organization, the company prides itself on delivering boutique level client service aboard a foundation of operationally and technologically sound practices on par with any of the other leading providers in the industry. Consistency across our centers, regardless of geography, is at the core of our operating philosophy.
Position Purpose:The Customer Care Representative will provide outstanding service acting as the primary point of contact for customers regarding products and services related to client programs. Associates will provide callers with thorough service that builds relationships, resolves issues and increases overall trust and satisfaction in client’s products and services.
Job Responsibilities:
1. Professionally handle high volume incoming inquiries from customers clients products and services
2. Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customer where applicable regarding products and services listed above.
3. Resolve customer issues via one call resolution guidelines and/or escalated process
4. Meet or exceed company and client performance metrics.
5. Maintain a balance between company policy and customer benefit in decision making.
6. Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.
7. Responsible for call disposition or compiling and generating reports as required
Requirements
Qualifications:
1. 1+ years of experience in customer service required ideally in the program’s industry. Degree or appropriate education may be substituted for experience.
2. Strong detail orientation and excellent communication/listening skills.
3. Ability to pass all skill assessments including demonstrated experience with Microsoft applications
4. Ability to pass background checks
5. Bilingual (Spanish/English) skills a plus as required
6. Demonstrated passion for excellence with respect to treating and caring for customers.
7. Strong decision making and analytical abilities.
8. Ability to identify customer needs and clearly articulate product and service offerings.
9. Willingness to work a flexible schedule to include weekends, possible holidays and occasional overtime when needed.
10. Highly developed sense of integrity and commitment to customer satisfaction
11. Meet all attendance and dependability requirements
12. Team player
Key Competencies:
1. Navigation
2. Service Orientation
3. Problem Solving
4. Data Entry Speed
5. Data Entry Accuracy
6. Persistence
Country: USA, State: Idaho, City: Twin Falls, Company: C3/CustomerContactChannels.
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