Automotive Service Advisor - WEEKENDS OFF!! at Boise

Job Description

Garrys Automotive, is a very successful, independently owned NAPA Autocare/AAA Authorized Auto Repair Facility in Boise, Idaho. We are currently looking for an Experienced Automotive Service Advisor that can enhance our customer service and assist our company to grow along with the ever growing, independent auto repair business. The potential is amazing!! We offer: WEEKENDS OFF, Full benefit package, a newer and very clean shop,  very talented team members, and a great working environment. Signing bonus is available to the right applicant!

Job Requirements

• Valid Drivers License (Low Point Count)
• At least 2 year Automotive Service Advisor Experience
• Experience in the automotive field or a college/technical school degree helpful but not required.
• Candidate must have great communication skills, great customer relation skills and internal relations.
• Experience with product knowledge in:
•  Engine Systems (including mechanical, cooling, fuel, ignition, exhaust, emissions, control and starting/charging)
• Drive Train Systems (including manual transmission/transaxles, automatic Transmission/Transaxles and drive train components)
• Chassis Systems (including brakes, suspension, steering, wheels and tires)
• Body Systems (including heating and air conditioning, electrical, restraint and accessories)
• Service and Maintenance Intervals
• Warranty and Service Contracts (Service Bulletins and Campaign/Recalls)
• Vehicular Identification
• Sales Skills
• Shop Operations

Communication Skills include:

• Demonstration of proper telephone skills, identify and document customer concern/request.
• Demonstrate appropriate greeting skills.
• Arrange for alternative transportation.
• Identify and recommend service and maintenance needs.
• Communication completion expectations.
• Obtain repair authorization.
• Identify customer type (first time, warranty, repeat repair, fleet, etc)
• Present professional image.
• Perform customer follow up.
• Explain and confirm understanding of work performed, and charges, review methods of payment.

Internal Relations:

• Effectively communicate customer service concerns/request with team members.
• Understand the technicians diagnosis and service recommendations.
• Verify availability of required repair parts.
• Establish completion expectations.
• Monitor repair progress.
• Interpret and clarity repair procedures.
• Document information about services performed or recommendation.
• Maintain shop production and efficiency.
• Maintain open lines of communication within the organization.

Product Knowledge:
Candidate must be able to identify major components and location, Component function and related items for the following areas:

• Engine Systems including mechanical, cooling, fuel, ignition, exhaust, emissions, control and starting/charging)
• Drive Train Systems (including manual transmission/ tranaxles, automatic Transmission/Transaxles and drive train components)
• Chassis Systems (including brakes, suspension, steering, wheels and tires)
• Body Systems (including heating and air conditioning, electrical, restraint and accessories)
• Service Maintenance Intervals

- Understand the elements of a maintenance procedure. - Identify related maintenance procedure items. - Locate and interpret maintenance schedule information.

Warranty, Service Contracts, Service Bulletins, and Campaigns/Recalls

• Demonstrate knowledge of warranty policies and procedures/parameters
• Locate and use reference information for warranties, service contracts, service bulletins, and campaign/ recall.
• Explain warranty, service contract, technical service bulletin, and campaign/ recall procedures to customers.
• Verify applicability of warranty, service contracts and campaigns/recalls.

Vehicle Identification

• Locate and utilize vehicle ID number (VIN)
• Locate production date
• Locate and utilize component identification data
• Identify body styles
• Locate paint and trim code(s)

Sales Skills

• Provide and explain estimates
• Identify and prioritize vehicle needs
• Address customer concerns
• Communicate the value of selling related and additional services.
• Explain product/service features and benefits
• Overcome objections
• Close Sale

Shop Operations

• Manage workflow
• Use available shop management system (computerized and manual)
• Identify labor operations
• Demonstrate knowledge of sublet procedures.
• Maintain customer appointment log.
• Address repeat repairs/comebacks

 

Keywords: Motor, chassis, repair, automotive, mechanic, engine, auto, mechanical technician, auto tech, ase, a.s.e., automotive service excellence, service technician, car repair, auto repair, brake, suspension

Country: USA, State: Idaho, City: Boise, Company: Garry's Automotive - Boise, Idaho (NAPA Autocare).