Job Description
Position Description:Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your lifes best work.SM The purpose of Service Account Manager is to delight our customers by resolving their issues through fast and accurate problem identification, routing to the appropriate department or Account Manager when applicable with resolution or status of issues requiring additional research.Positions in this function are responsible for first-level response and resolution of escalated issues with external and internal customers. Responsible for the overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership.Primary Responsibilities:Plans, schedules and conducts events supporting TRICARE Operations Manual (TOM)-required briefings and T3 customer service support requirements in the assigned market. Interacts with service members of all ranks, categories and pay grades.Works with MTF Commanders to create and modify customer support training program materials and briefing presentations to reflect specific MTF needs.Maintains event attendance records, compiles and submits required reports, and maintains appropriate educational and briefing materials to support required events.Performs other TSC and SAT customer service support functions as assigned.Interfaces, coordinates and maintains calendar and schedules of required events with military customers in the assigned market. Works with community organizations by staffing requested health events, giving presentations, and representing the company to the community.May visit congressional district offices to give briefings to office staff and members of congress.May perform job duties from various locations within the market area.May travel with short notice, for a short term of stay of one to four weeks to perform duties at and alternate work location.Other duties as assigned.Extensive work experience, possibly in multiple functions. Work does not usually require established procedures.Works independently.Mentors others.Acts as a resource for others.Coordinates others activities.Job Requirements
Requirements:High School Diploma/GED3+ years of customer service experience Intermediate MS Excel, Word, and Outlook/email experienceWorking knowledge of TRICARE benefitsUnited States CitizenshipAbility to obtain favorable adjudication following submission of Department of Defense form SF86 NAC form SF86Working hours 7am-10pm, 7 days a week, Saturday and Sunday will be required. Will have 2 other days off during the week. Must be able to arrange schedule based on customer need.50% travelAssets:Working knowledge of ISET (i.e. reviewing claim issues and eligibility)Experience with UNET-Based Programs (CES, TOPS)Experience in Claims Payment, Claims Adjustments and/or EnrollmentAs a requirement of UnitedHealth Groups contract with the Department of Defense, this position requires U.S. citizenship and proof of favorable adjudication following submission of Department of Defense form SF86 www.opm.gov/forms/pdf_fill/sf86.pdf, (the National Agency Check or "NAC"). Successful completion of the NAC process is a requirement for continued employment in this role. NAC processing will be initiated by our TRICARE Security Officer post-offer, and can take 3-6 months for a final decision communication from the Department of Defense. Candidates will be allowed to begin employment with UnitedHealth Group in this role based on an interim clearance, and final results will be communicated as they are received. Failure to obtain final NAC approval will result in termination from this role.Careers at UnitedHealthcare Military & VeteransWhen it comes to their health care, the men and women who help keep the peace deserve the greatest peace of mind. Thats why UnitedHealthcare is the organization thats called on to serve them and their loved ones. Were all about finding better ways to help improve their lives no matter where life may take them. So our career opportunities take challenge to a higher level. If you have a commitment to quality that mirrors our commitment to the men and women of the armed forces, take time to learn more about the career paths available here. Its a genuine opportunity to do your lifes best work. Take the next step, online at: www.yourlifesbestwork.comUnitedHealthcare Military & Veterans is part of the family of companies that make UnitedHealth Group one of the leaders across the US health care system.We serve those who serve our nation, providing quality health care services to millions of military beneficiaries across the (list region post award).Our commitment to helping people live healthier lives, and to continue the honor, satisfaction, and quality of the TRICARE military health benefit program is greater than ever. Our efforts complement the Military Health System to demonstrate the best blend of public and private health care solutions.Its not just business as usual. It is one of our proudest endeavors.If youre ready to help make health care work better for those who serve our nation. If you are smart, creative, and committed. If you want to make a difference. Consider being part of the elite team at UnitedHealth care Military & Veterans.This is an opportunity to share in something special; a chance for all of us to serve, to excel, and to know that weve made a difference for those families who have made our nation stronger.Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/VAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.Country: USA, State: Idaho, City: Boise, Company: UnitedHealth Group.
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