Customer Service Representatives in Collections or Customer Service at Boise

Job Description

Reference Code: 13050587
Location: Boise, ID, USA
Education Level: Other
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Brief Description
of the Organization

Citigroups Global Consumer Group serves consumers through retail banking, cards, and consumer finance, providing a full range of innovative and comprehensive products and services. Our businesses also offer industry-leading advanced technology, a strong worldwide presence, and a powerful global franchise. Interface.d4071501e329.row1 class=contentlinepanel title= > Customer Service Representatives in Collections or Customer Service-13050587Interface.d4071501e333.row1 class=contentlinepanel title= >

Interface.d4071501e335.row1 class=inlinepanel title= > Description

Customer Contact Representatives are the key to our organizations success. They are the primary point of contact for our customers. Many of our Representatives answer inbound calls, selling products and services to the card members while others support card members that are past due on their accounts. Why consider a career with Citi? Competitive Base pay ($12.00-$13.25) plus Bonus/Commission potential Opportunity to earn 10% Shift Pay, 20%weekend premium and 10% Bilingual Skill Pay Paid time off, Paid Sick Time, Paid Holidays (on your first day!) Medical, Dental, Vision, Prescription drug and 401K (on your first day!) Tuition Assistance (no matter the degree program) Adoption Assistance Paid Training On-Site Employee Cafeteria and Employee Fitness Center Unlimited career development and training All positions are full time (40/hrs a week!) Direct Deposit Free checking accounts, credit card discounts and much more! Now Hiring for: Collections Representative - Entry Level/First Call: Nothing rattles you. You are calm, cool and friendly no matter what. You should check out a collections position. Youll help customers protect their credit while working in a fun team environment. Youll go home feeling like you made a difference. As a Citi Collections Representative youll spend your day talking with customers over the phone reminding them about late or missed payments helping them find ways to arrange their finances and setting up payment solutions to help them get back on track. Every call is an opportunity for you to use your negotiating and relationship building skills to partner with customers and help them problem solve. Inbound Credit Card Service Representatives:In our Contact Center, employees deliver compelling customer service in a manner that builds and retains long lasting relationships by handling/supporting customer telephone requests. Employees ensure appropriate information flow to the applicable area for additional research. Meets established productivity and quality measures. Appropriately assesses clients needs and recommends additional products and services offered by the company. Effectively directs clients to the appropriate party for sale of additional products and services and facilitates a warm, personable transfer of the call. Bilingual Customer Service Representatives:

Responds to service inquiries from customer and retail associates in a full service environment to resolve moderately complex issues Partners with customers and utilizes all available resources to determine best solutions. Based on circumstances, offers best available option to resolve service inquiries. Works under general supervision and established procedures. May support a range of products/services. Applies detailed knowledge of a wide range of specialized administrative /technical skills; and most of the impact is related to the accuracy of tasks performed. Understands how duties relate/integrate with others in the team/unit.

Bilingual - Spanish/English required.

*Please note: Please use a PC or laptop (not a tablet or cell phone) to complete the Citi Online Application and Assessment process. Interface.d4071501e342.row1 class=contentlinepanel title= >

Interface.d4071501e344.row1 class=inlinepanel title= > Qualifications

Candidate Requirements:

HS Degree, GED orat least one year of applicable customer contact experience.

Excellent communication and persuasion skills.

Creative problem solving skills.

Experience working in fast-paced work environment.

Proficiency with Windows based applications.

Ideal candidate will have a minimum of one year of: Customer Service Representative/Associate, Collections Representatives/Associates, Credit Card, Call Center, Retail, Restaurant, or Hotel experience, but not required. Strong computer and typing skills required.

Citigroup is an Equal Opportunity Employer M/F/D/V

Job Requirements

 
Country: USA, State: Idaho, City: Boise, Company: Citi.