Customer Service Rep. at Boise

Job Description

Job Classification: Direct Hire Seeking 75+ Technical Support Representatives who will work remotely from their homes! Candidates will be the first point of contact for customers and will utilize both phone and remote login software to identify core client issues and make appropriate recommendations based on findings. If the issues cannot be handled over the phone, the Technical Support Rep will be responsible for facilitating a seamless handoff to an Agent explaining what the clients diagnoses is.This is a 24 hour environment with a minimum of 40 hours per week. There will be overnight/holiday/weekend shifts available so candidates must be somewhat flexible with their schedules. Job Responsibilities- Connects and communicates with clients using their phone portal, recommending appropriate solutions based on the clients description of their issue and their own diagnosis.- Transitions clients from a phone environment to a chat environment before initiating a transfer to a repair tech.- Uses excellent verbal and written skills to greet clients and clarify repair services being rendered.- Dispatches job to an agent who will facilitate the repair. - Provides agent with scope of client issue, services needing performed, and any applicable information regarding the client and repair.- Maintains high levels of professionalism, courtesy and service throughout all client interactions. Join Aerotek Professional Services®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Dont put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.

Job Requirements

• CUSTOMER SERVICE, HELP DESK, TECHNICAL SUPPORT

Country: USA, State: Idaho, City: Boise, Company: Aerotek.