Customer Service Agent at Boise

Customer Service Agent

Primary Duties, Responsibilities and Requirements:

Responsible for all customer inquiries and questions

Provide excellent customer service at all times

Follow up to customer inquiries by taking specific action in a timely manner

Troubleshoot equipment and system problems

Exercise retention efforts when appropriate

Identify customers who are comparison-shopping and inquiring about contract terms - assisting thecustomer with the correct price plan

Work with confidential customer information

Problem solve to help customers resolve issues on first call

Enters data from customers into various software programs

Appropriately communicate with upset customers to resolve their inquiries

Thrives as a team player in a fast-paced, high-energy, change-oriented environment

Participates in additional training courses when needed

Performs other related duties and assignments as required and as assigned by supervisor or manager

Experience/Requirements:

6 months Call Center experience preferred

Must be 18 years old

Type 25 wpm

High School Graduate or GED

Ability to use desktop computer system and hardware, e.g. mouse, keyboard

Logical problem solving skills and ability to multi-task

Proven oral and written communication skills consistent with North American Business standards

Must have availability to work various shifts influenced by current business needs.

Ability to use Windows operating systems and navigate between various windows

Provide a positive, professional, empathetic and customer-focused manner

Good organization and work prioritization skills

Must be able to pass a Federal Background Check and Drug testing

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Country: USA, State: Idaho, City: Boise, Company: Teleperformance USA.