Customer Service Representatives - Virtual at Boise

Job Description

Are you a Team Player with strong organizational skills?
Are you able to work and make decisions with minimal supervision?

If so, KellyConnect is looking for you!

Our team is looking for motivated, outgoing, service-minded individuals who want to
offer our customers an unparalleled experience over the phone.

We believe that hard work, creativity, and innovation fuel the ultimate customer experience. Each customer interaction is an opportunity to delight, engage, and inspire - and by focusing on the smallest of details, we can make big impacts with our customers.

Customer Service Representatives will
* Provide phone support to customers who have order-status questions or require changes to their orders
* Make it seem easy! Translate tech-speak, billing, shipping, and eCommerce jargon into everyday, understandable terms
* Leverage multiple sources of information to stay current on product features, technology changes, and events that impact customers
* Anticipate next steps. Ensure an excellent experience after the call by setting expectations the customer may not have thought about: explaining when products will deliver, when a credit card will be charged, when a return will be received, and so on
* Be comfortable in a fast-paced, performance-based environment where calls are monitored, recorded, and assessed
* Have a flexible schedule, including the ability to work nights and weekends

Desired Qualities, Behaviors, and Skills
* Customer-focused, detailed-oriented individuals
* Creative problem solvers
* Comfortable working with ambiguity
* Drive for results, demonstrates high degree of drive and determination
* Adaptive and flexible to changing technologies, process, and environments
* Strong listening skills (adaptive communication and active listening)
* Able to troubleshoot basic issues related to home-office technology (is the kind of person that cycles power to equipment before calling a help desk for assistance)

Education and Experience
* Degree preferred plus 1-2 years proven experience in a customer service environment
* Ideal candidate will have owned or have experience using a Mac and an iOS device
* Contact center, consumer retail, or foodservice experience a plus
* Professional verbal and written communication skills
* Technical aptitude (computer literate, able to quickly learn new applications)

As a leading global workforce solutions provider, KellyConnect offers value that others dont: a focus on people care, cloud-based expertise, quality, and flexibility-all driven by industry leadership with extensive corporate resources.

Job Requirements

 
Country: USA, State: Idaho, City: Boise, Company: Confidential.