Customer Solutions Representative* at Boise

Job Description

• This position is in an inbound call center for skin care and beauty products.
• Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an enduser to the proper resources.
• Monitor the service event through completion for compliance.
• Develop and learn managing customer requests and feedback.

Qualifications
Education and Experience Required:

• High school education or equivalent.
  
• Up to 6 months of prior general experience, or equivalent college level education required.
  

Knowledge and Skills:

• Superior communication skills both written and verbal.
• Experience in customer facing role either remote or face to face.
• Understands internal processes and tools.
• Computer proficiency.
• Problem solving skills.
• Accuracy in data entry.
• Excellent fluency in language to be supported.
• Experience in a phone based remote role.
• Familiarity with computer technology.
• Time management skills.
• Oversee compliance with operating procedures and standards.

Job Requirements

 
Country: USA, State: Idaho, City: Boise, Company: Hewlett-Packard.