IT Operations Specialist at Nampa

Job Description

 At Home Federal Bank, we offer a friendly work environment where employee input is valued, career growth is encouraged, and service excellence is the standard. We are a community-based bank with regions in Idaho and Oregon and over 90 years of successfully delivering consumer and business financial products to our clients.  To achieve our high expectations, we seek people who embrace our shared core values of Professionalism, Accountability, Trust, Innovation, and Execution. Most of all, we look for people who believe in commitment and are passionate about who we are and what we do as they are about their job performances.

If Home Federal Bank sounds like the exciting company where you would like to succeed, please read on about our great job opportunity for an Operations Specialist in Nampa, Idaho.   ESSENTIAL DUTIES AND RESPONSIBILITIES:The Operations Specialist handles internal customers at our Helpdesk by solving routine software, hardware and procedural issues; troubleshoots bank systems; responds to questions and concerns that arise, documents issues communicates solutions; escalates technical issues to technology vendors; test solutions and communicates solutions to the end-user. The incumbent serves as liaison between the front-line personnel, back office functions, and Information Technology.  This position provides services to and supports all areas of the Bank. The Operations Specialist ensures quick and accurate responses to all end users and emphasizes a customer focus attitude and makes certain that service levels are adhered to and that procedures and processes are effectively implemented. The successful candidate also ensures that all issues are effectively prioritized, routed and escalated as well as maintains effective follow-up procedures on open issues to ensure effective resolution to achieve end-user satisfaction. Home Federal Bank offers a competitive base salary and incentive opportunity as well as a comprehensive and competitive benefits package. Home Federal Bank is an Equal Opportunity Employer and dedicated to a diverse workforce. EEO/AA/D/V

Job Requirements

POSITION REQUIREMENTS: 

• High School Diploma or GED
• One year of banking or in financial services area and call center experience in a support/helpdesk environment
• Demonstrated ability to troubleshoot and resolve complex technical issues
• Ability to read, analyze, and interpret technical procedures, as well as to write reports, manuals and business correspondence. 
• Excellent listening, oral and written communication skills
• Ability to establish rapport and collaborative relationships
• Must have the demonstrated language skills to effectively present information, both oral and written in a meeting, training or classroom situation, as well as one on one
• Must maintain high degree of flexibility
• Ability to quickly learn new concepts, skills and ideas and apply them to daily job requirements
• Extremely organized, detailed and reliable
• Ability to define problems, collect data, establish facts, and draw valid conclusions

Country: USA, State: Idaho, City: Nampa, Company: Home Federal Bank.