Patient Access Team Lead- West Valley Medical Center- (full-time) at Caldwell

Job Description

Job: Finance Acctg Billing Claims & Revenue

Responsible for providing feedback on daily registration processes and
staffing issues to the Patient Access Supervisor. Provide assistance to staff level employees as necessary to insure
compliance with department policies and procedures. Assist supervisor with staffing, report reconciliation, QA
process, and other duties as assigned.

DUTIES INCLUDE BUT ARE NOT LIMITED TO:
Staff and order supplies according to budget guidelines and department needs
Maintain QA statistics (including patient wait times, etc.) and report results to Supervisor.
Oversee the daily activities of the registration area to insure department standards are met
Assists Supervisor in educating registration staff of any changes pertinent to their roles
When appropriate, relieve staff members during employee sick/vacation time
Secure all signatures necessary for treatments, release of medical information, assignment of insurance
benefits and payment of services from legally responsible patients
Work closely and professionally with nursing and ancillary departments in effort to maintain a teamwork
approach
Excel in all functions performed by patient representatives
Collect/request deposits and copays
Assume on-call responsibilities to insure adequate staffing and problem-solving
Register all patient types
Assists in resolving patient concerns
Assist Supervisor to insure all personnel department policies and procedures are followed
Act in capacity of supervisor in his/her absence, and inform Supervisor of all issues upon his/her return
Maintains effectiveness of patient flow
Attends in-service presentations, and completes mandatory education week, including but not limited to,
infection control, patient safety, quality improvements, MSDS and OSHA standards.
Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient
safety issues.
Practice and adhere to the Code of Conduct philosophy and Mission and Value Statement
Other duties as assigned

Job Requirements

Communication communicates clearly and concisely, verbally and in writing
Customer orientation establishes and maintains long-term customer relationships, building trust and
respect by constantly meeting and exceeding expectations
Interpersonal skills able to work effectively with other employees, patients and external parties
PC skills demonstrates proficiency in PC applications as required
Policies & Procedures demonstrates knowledge and understanding of organizational policies, procedures
and systems
Basic skills able to perform basic mathematical calculations, balance and reconcile figures, punctuate
properly, spell correctly and transcribe accurately
EDUCATION
High school diploma or GED required.
EXPERIENCE
3 years Patient Access experience preferred
CERTIFICATION/LICENSE N/A
Parallon

Country: USA, State: Idaho, City: Caldwell, Company: Parallon Business Solutions.