Customer Service Representative - Customer Contact Center-Start Date 09-13-2013 at Pocatello

Job Description

The Allstate Corporation is the nations largest publicly held personal lines insurer. A Fortune 100 company, with $156 billion in assets, Allstate sells 13 major lines of insurance, including auto, property, life and commercial. Allstate also offers retirement and investment products and banking services. Allstate is widely known through the Youre In Good Hands With Allstate slogan. Allstate was founded in 1931 and became a publicly traded company in 1993. Are you highly personable? Do you have a passion for Customer Service? Are you looking to take the next step towards a satisfying life-long career?

Allstate Insurance Company is now reviewing applications for career opportunities at our new Customer Contact Center in Chubbuck, Idaho.

Job Summary

The Customer Contact Center CustomerService Representative is responsible for handling customer experience inquiries, and resolving service concerns/documenting customer requests, and completing changes to policies which do not require alicense. Service to customers will include inbound/outbound calls and call transfers for service transactions.

Work schedule

It is Allstates goal to support our customers how, when and where they want to be served. The Pocatello-Chubbuck Customer Contact Center will provide service 24 hours a day, 7 days a week, 365 days a year. As a result, it is critical that all our team members can commit to a flexible work schedule that includes weekends and holidays.

First7 WEEKS- TRAININGHOURS

10:00am 6:30 pm - Monday through Friday
Off Days - Saturday & Sunday

TRANSITION

12:15 pm 9:00 pm- Sunday
1:15 pm 10:00 pm - Monday, Tuesday, Wednesday and Saturday
Days Off-Thursday & Friday


PERMANENT HOURS

12:15 pm 9:00 pm- Sunday
2:15 pm 11:00 pm- Monday, Tuesday, Wednesday, Saturday
Days Off -Thursday & Friday


Key Responsibilities

• Resolve questions/issues which do not require an insurance license.
• Completes customers transactional requests as provided by caller.
• Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities requiring a transfer to a licensed representative.
• Actively listens to customer issues or questions showing interest, compassion and displaying empathy for the callers situation.
• Verify coverage for customers or verify that policy changes were made and provide proof ofinsurance documents to customers.
• Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tools.
• Acknowledge and direct customers requests for additional products or services to appropriate licensed representatives.
• Ensure facilitation of first call resolution and customer satisfaction on all transactions.
• Handle requests regarding customer documentation (including all documents sent out by our company) and be able to clearly explain details of their nature.

Knowledge/Skills/Abilities/Experience

• Prior call center experience a plus (multi-tasking in an Inbound Call Center Environment)
• At least 1 year customer service experience
• Flexibility with continual changes to business requirements (Shift and weekend work schedules)
• High School diploma or equivalent
• Excellent listening /communication skills (both oral and written)
• Intermediate PC aptitude including keyboard proficiency

Fully paid training a valuable investment in your success!

Allstate is willing to invest in your success. After completing our fully paid, industry-leading training program you will be ready to assist existing Allstate customers with all their insurance needs. Each new customer contact presents different challenges and opportunities, so you can be assured that your work will be exciting, challenging and rewarding.

Working environment

Please note, business necessities require our Customer Insurance Representatives to be able to handle phone inquiries for their entire shift and to be stationed at their desk for the majority of the day.

Hear what current employees have to say about working for Allstates Customer Contact Centers

Windows Media Video (PC)
Allstate CIC Video 1 - 1 minute
Allstate CIC Video 2 - 3 minutes

QuickTime Video (Mac and Apple Devices)
Allstate CIC Video 1 - 1 minute
Allstate CIC Video 2 - 3 minutes

Compensation and other important information

• Compensation- $11.01 per hour or $22,900 per year.
• Excellent benefits beginning your first day of employment; including 401K, health, dental, vision and life insurance.
• Tuition reimbursement after one year of employment.
• The opportunity to advance within a growing, diverse organization.

Join our award-winning team!
We value diversity, balance, innovation and providing an environment where employees can thrive.

These are Allstates core values, and we have the awards to prove it:

• The Worlds Leading Top 100 Companies Forbes magazine
• One of the Top Ten Places to Work in Idaho - Idaho Business Review
• Diversity Elite - Americas Best 50 Companies for Minorities Fortune magazine
• 100 Best Companies for Working Mothers Working Mother magazine
• Top 40 Best Companies for Hispanics to Work Hispanic Business magazine
• Top 10 Companies for African Americans to Work DiversityInc
• Top 100 Best Places to Work in IT Computerworld magazine
• Top 100 Companies for Employee Training and Development Training magazine

Job Requirements

• Prior contact center experience a plus (multi-tasking in an Inbound Contact Center Environment)
  
• 1-2 years customer service experience
  
• Flexible and adaptable to business requirements (Shift and weekend work schedules)
  
• High School diploma or equivalent
  
• Excellent listening /communication skills (both oral and written)
  
• Basic PC aptitude including proficiency in keyboard skills
  

Country: USA, State: Idaho, City: Pocatello, Company: Allstate.