On-line Csr 1 at Boise

Job Description

Currently hire for a class starting on: August 19, 2013Training hours are: 8:30am - 5:00pm for 6 weeksCurrent schedules being offered after training are: 3:30PM-12AMSalary range is $12.40 to $13.00 per hour, depending on experience plus eligible to participate in the Incentive Compensation Plan (ICP)This position may be eligible for a 15% shift differential (under the terms of our shift differential policy)A Customer Service Representative will engage every customer by phone with information and suggestions for new financial products or services and are focused on satisfying all of Wells Fargo s customers financial needs. They achieve 100% of their goals for daily core solutions. Sales goals are also measured by the service quality of sales offered to customers and include consistently meeting all compliance, regulations and identification guidelines.Successful Representatives will have the drive to achieve the highest level of performance (platinum or gold) without sacrificing customer service and are never satisfied with only copper or silver performance. Much of the job is responding to inbound phone calls. High performers also demonstrate solid knowledge of the financial products and services offered by Wells Fargo including home equity loans, Certificates of Deposit, savings and other types of accounts as well as insurance offerings.We provide our Customer Service Representatives with continuous coaching and development which not only enhances their ability to provide exemplary service and product solutions to our customers, but also enhances the Representatives career growth. Our successful Representatives demonstrate self-motivation, a positive attitude, have the ability to work well on a team and have a solid work history. They also demonstrate strong listening, written and verbal communication skills. They are receptive to coaching and feedback, have the desire to meet/exceed goals and solve problems while working in a fast paced environment.Our Online Customer Service Representatives play a critical role in our customers lives; therefore, predictable and reliable attendance is an essential function of the position.

Job Requirements

* Basic Qualifications:
6+ months customer service and sales experience.

* Minimum Qualifications:
Demonstrated ability to listen, elicit information efficiently, comprehend and resolve complex customer issues; demonstrated ability to effectively communicate verbally and in writing; basic knowledge of banking products and services; basic computer skills including the ability to navigate multiple windows and applications and utilize search tools to find information.
Country: USA, State: Idaho, City: Boise, Company: Wells Fargo.