At Home Advisor - AppleCare at Twin Falls

Job Description

Changing the world is all in a days work at Apple. If you love innovation, heres your chance to make a career of it. Youll work hard. But the job comes with more than a few perks.

Youre a problem-solver and amazing with customers! Youre enthralled by the way things work, and have the ability to install, maintain, and troubleshoot your own hardware and software. You can multitask across systems and applications, analyze and resolve a variety of complex technical issues, and comfortably navigate a Windows environment. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. Youre not only here to help fix technical issues, but also provide an incredible customer experience. Because youll work independently from home, youll need the discipline and ability to work remotely from coworkers and management. If this sounds like you, you could be the next At Home Advisor.

Key Qualifications:
Professional troubleshooting expertise or proven technical ability
Customer service focus and passion for support
Discipline to work remotely from home
Availability to attend approximately five to six weeks of required online training on a fixed schedule that may include weekends
Flexibility to work between the hours of 5:00 a.m. CST and 11:30 p.m. CST including weekends, with the possibility to flex up or down hours depending upon business needs
Successful completion of a pre-employment assessment and criminal background check
Successful completion of initial training
Minimum typing speed of 35 wpm
A quiet workspace, ergonomic chair, and desk
High-speed Internet service (2Mbps download, 384Kbps up or better) from a reliable provider
A dedicated telephone land line from a reliable carrier

Description:
As an Apple At Home Advisor, youll be supporting many of our popular products, from iPhones to iPads to MacBooks to desktop Macs. As our customers first point of contact, youll be the friendly voice of Apple, providing award-winning customer service, troubleshooting, and support. Well rely on you to listen to our customers and use your technical expertise, creativity, and passion to meet their needs and remind them that behind our great products are amazing people.

This position comes with competitive pay, great benefits, participation in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and development.

You will be required to complete a questionnaire for this position. The information you provide will be considered in addition to your application for this role.

Additional Information
To learn more about opportunities at Apple, visit http://www.apple.com/jobs/us/aha.html

Job Requirements

Country: USA, State: Idaho, City: Twin Falls, Company: Apple.