Technical Solutions Rep II - Service Desk - Boise, Idah

HP is a leading global provider of products, technologies,
solutions and services to consumers and business. The company's
offerings span IT infrastructure, personal computing and access
devices, global services, and imaging and printing. Our $4 billion
annual R&D investment fuels the invention of products,
solutions and new technologies so we can better serve customers and
enter new markets. We invent, engineer and deliver technology
solutions that drive business value, create social value and
improve the lives of our customers.

• Candidates are
  selected based on ability to obtain DoD Security Clearance beofre
  hire*and must meet U.S. Citizen
  requirements.


• Working from a standard protocol and utilizing documented
  processes to respond to customer issues.


• Some judgment may be used to supplement the outlined
  process.


• Successfully resolve simple to moderate technical issues
  (related to hardware and software) from incoming customer contacts
  and proactive notification systems.


• Respond to service, product, technical, and customer-relations
  questions on subjects such as features, specifications, and repairs
  on current and discontinued products, parts, and options, based on
  customer entitlement (for example more complex warranty).


• Begin to proactively assist customers to avoid or reduce
  problem occurrence.


• Work is often reviewed by Supervisor or Team Lead.

Education and
Experience Required:

• High school education or
  Equivalent.
  


• To adequately perform the duties
  of the job individuals must possess a minimum of 6 months to 1 year
  general experience, or equivalent college level
  education.
  

**
Knowledge and
Skills:

• Articulate in excellent written and verbal communication
  skills.


• Experience in customer facing role either remote or face to
  face.


• Computer proficiency with applicable software applications (for
  example Microsoft Office, CAD, Adobe Suite, programming


• Demonstrated problem solving skills


• Accuracy in data entry


• Excellent fluency in language to be supported.


• Experience in a phone based remote role, esupport, e-chat, or
  similar.


• Familiarity with computer technology

Desirable:

• Knowledgeable in call routing and case management processes as
  well as case logging systems and obligation systems

*


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Country: USA, State: Idaho, City: Boise, Company: HP.