Customer Contact Representatives (Customer Service, Collections, Inbound/Outbound Call Center Associates) Boise July/August at Boise

Job Description

Citi is todays pre-eminent financial services company and was built to create a highly diversified financial services company that could act as one to deliver solutions to clients throughout the world. With the most diverse array of products and the greatest distribution capacity of any financial firm in the world, our employees manage 200 million customer accounts across six continents in more than 100 countries. Citigroup Inc. and its subsidiaries ("Citigroup") are equal opportunity employers M/F/D/V and do not discriminate on the basis of any legally protected status or characteristic. Customer Contact Representatives are the key to our organizations success. They are the primary point of contact for our customers. Many of our Representatives answer inbound calls, selling products and services to the card members while others support card members that are past due on their accounts.

Why consider a career with Citi?

Competitive Base pay ($12.00-$13.25) plus Bonus/Commission potential
Opportunity to earn 10% Shift Pay and Bilingual Skill Pay
Paid time off, Paid Sick Time, Paid Holidays (on your first day!)
Medical, Dental, Vision, Prescription drug and 401K (on your first day!)
Tuition Assistance (no matter the degree program)
Adoption Assistance
Paid Training
On-Site Employee Cafeteria and Employee Fitness Center
Unlimited career development and training
All positions are full time (40/hrs a week!)
Direct Deposit
Free checking accounts, credit card discounts and much more!


Now Hiring for:

Collections Representative - Entry Level/First Call:
Nothing rattles you. You are calm, cool and friendly no matter what. You should check out a collections position. Youll help customers protect their credit while working in a fun team environment. Youll go home feeling like you made a difference. As a Citi Collections Representative youll spend your day talking with customers over the phone reminding them about late or missed payments helping them find ways to arrange their finances and setting up payment solutions to help them get back on track. Every call is an opportunity for you to use your negotiating and relationship building skills to partner with customers and help them problem solve.

Inbound Credit Card Service Representatives:
In our Contact Center, employees deliver compelling customer service in a manner that builds and retains long lasting relationships by handling/supporting customer telephone requests. Employees ensure appropriate information flow to the applicable area for additional research. Meets established productivity and quality measures. Appropriately assesses clients needs and recommends additional products and services offered by the company. Effectively directs clients to the appropriate party for sale of additional products and services and facilitates a warm, personable transfer of the call.

*Please note: Please use a PC or laptop (not a tablet or cell phone) to complete the Citi Online Application and Assessment process.

Job Requirements

Candidate Requirements:

HS Degree, GED or at least one year of applicable customer contact experience.

Excellent communication and persuasion skills.

Creative problem solving skills.

Experience working in fast-paced work environment.

Proficiency with Windows based applications.

Citigroup is an Equal Opportunity Employer M/F/D/V

Country: USA, State: Idaho, City: Boise, Company: Citi.