Idaho Account Services Manager (ASM) at Boise

Job Description

Are you one of those out-front, technology enthusiasts who would enjoy applying your technology knowledge to help K-12 schools in Idaho effectively use voice, data, video-conferencing and wireless communications to improve the quality of education?   If that sounds good like you, then you should consider joining our dynamic company that values employee contributions to customer service excellence and business results, and invests in employee’s skills and abilities.

 

The primary customer base for this ASM will be the Northern Idaho K-12 school districts where you will meet face-to-face during site visits, or at regional IETA meetings and IAPSS meetings and activities.  You may participate in Idaho Education Network (IEN) meetings at the State to stay abreast of issues that may have a positive or negative impact on ENA’s success in Idaho. The job requires building relationships with key decision makers at the school district that result in new business, customer satisfaction, customer retention, and achieving ENA’s business goals. 

 

In this position, ASM’s need to understand customer’s unique needs that take into consideration curriculum policies, the politics of each school district, each assigned school district’s goals, and what is required from a network or curriculum technology (video conferencing equipment, online learning, etc.) perspective to achieve those goals. 

 

ASM’s must continuously develop and maintain a technical and process understanding of network managed services, ENA’s product and service solutions, the E-Rate program, especially as it applies to ENA’s product and service offerings, in order to meet customer satisfaction, customer retention, and revenue targets.

 

Job Requirements

The successful candidate will have a minimum of 5 years of relationship management and direct sales experience ideally in a K-12 market.  Candidates must be competent in enterprise technology solutions. A Bachelors degree in marketing, business, engineering or other technology fields is preferred.  This position requires general business, marketing, financial, managed data, voice, and video services technology acumen.  Experience in the managed services market and knowledge of the E-Rate program is preferred.  Must be proficient in Microsoft Office Suite.

 

This is a full-time position that offers a base salary plus commission and benefits.  This position requires extensive travel with approximately 20% being overnight travel and 70% being day travel. Qualified candidates must have a valid driver’s license and a driving record that enables them to be eligible for coverage under ENA’s liability policy. 

 

ENA is a leading managed network service provider in the design, deployment and management of network and communication services for school systems, libraries and governments since 1996. Today, ENA manages multiple statewide and district-wide education and library networks, successfully serving over 450 school districts, 3.5 million students, educators and administrators, and over 300 libraries.

 

ENA is committed to being an Equal Opportunity Employer (“EEO”) to all qualified persons without regard to race, color, religion, national origin, ancestry, disability, sex, age, marital status or any other basis prohibited by national, state, or local laws within the areas where ENA does business. ENA is a drug-free workplace.

Country: USA, State: Idaho, City: Boise, Company: Education Networks of America (ENA).