Inbound Fraud Specialist - Full Time at Coeur D Alene

Job Description

Do you have excellent customer service and communication skills? We are now hiring for full-time shifts in a fun, fast paced work environment.

Inbound fraud specialists provide high quality customer service by responding to telephone inquiries, customer requests and problems related to credit card fraud and dispute claims. Initiates fraud claims, as well as provides information on currently existing fraud and dispute claims. Interfaces with multiple departments to service all customer needs in regards to fraud and dispute issues.

Must be available to work rotating weekends and some holidays.

Your Career is Here.

Job Requirements

Basic Qualifications
- High school diploma or equivalent
- Two to three years of clerical or related work experience

Preferred Skills/Experience
- Thorough knowledge of consumer, debit, and corporate/government card products
- Ability to identify and interpret data and resolve exceptions
- Ability to work with unwritten but generally understood instructions; relying on precedents when available or applicable
- Excellent verbal and written communication skills
- Strong problem-solving and negotiation skills as well as the ability to handle difficult customer calls
- Strong computer skills, especially Microsoft Office applications
- Thorough knowledge of applicable business line systems

Country: USA, State: Idaho, City: Coeur D Alene, Company: US Bank.