Customer Service Manager at Boise

Job Description

About United Water

United Water is one of the nations leading environmental companies, providing water and wastewater services to approximately 5.5 million people in the United States. In addition to owning and operating 16 water and wastewater utilities, United Water operates 90 municipal and industrial water and wastewater systems through innovative public-private partnerships and contract agreements. Founded in 1869, United Water is a subsidiary of SUEZ ENVIRONNEMENT.

About SUEZ ENVIRONNEMENT

Natural resources are not infinite. Each day, SUEZ ENVIRONNEMENT (Paris: SEV, Brussels: SEVB) and its subsidiaries deal with the challenge of protecting resources by providing innovative solutions to industries and to millions of people. SUEZ ENVIRONNEMENT supplies drinking water to 97 million people, provides wastewater treatment services for 66 million people and collects the waste produced by 50 million people. SUEZ ENVIRONNEMENT has 79,550 employees and, with its presence on a global scale, is a world leader exclusively dedicated to environmental services. SUEZ ENVIRONNEMENT, reported sales turnover of 14.8 billion Euros ($19.6 billion USD) at the end of financial year 2012.

Job Requirements

• Bachelors Degree or equivalent work experience.
  
• Minimum 10 years experience in CustomerService or related field, preferably at management/supervisor level.
  
• Good understanding of and experience withbudget development and accountability.
  
• Strong working knowledge of general accounting, billing, collections,cash management, meter reading, and field service activities processes andsystems.
  
• Experience working with unioncontract preferred.
  
• Project Management experiencein relation to system development and implementation.

• Excellent leadership, management, supervisory and interpersonalskills. Strong problem solvingabilities, and the ability to be able to interact with all levels ofmanagement, both internal and external.
  
• Ability to train, coach, and mentor others in an United Waters best practiceprocedures.
  

• Must be proficient inMicrosoft Office Suite, especially Word and Excel.

• Strong Knowledge of state and federal rules,regulation codes and laws relating to customer service, collections and privacypractices preferred.

Country: USA, State: Idaho, City: Boise, Company: United Water Management & Services Inc..