Service Manager 1 - American Falls (40 hrs) at American Falls

Job Description

The Service Manager 1 assists the Store Manager and/or the Service Manager 2 in positioning the store team for success. Responsibilities may include assisting with hiring, training, coaching and developing a highly engaged service team. He/she must be able and willing to fill in for the Store Manager (or Service Manager 2) role when necessary. The Service Manager 1 should be effective at observing, coaching, and providing feedback to the sales team to ensure consistent team performance and excellent customer satisfaction. In addition, he/she must demonstrate excellence at managing complex customer concerns and transactions. The Service Manager 1 consistently ensures compliance with all operational regulations, sales and service processes, policies and procedures, and completion of compliance requirements. The Service Manager 1 is a working manager where greater than 50% of hisher primary duties are spent in non-management responsibilities. These duties include teller and lead teller functions, individual cash handling, assisting with effective scheduling, managing the Teller line, lobby management, and delegating essential tasks to ensure operational integrity while creating a positive customer experience. The Service Manager 1 serves as a model for the Wells Fargo Customer Experience culture while embracing diversity and maintaining ethics and integrity.

Job Requirements

* Basic Qualifications:
18+ months interacting with customers and 6+ months teller experience.

* Minimum Qualifications:
Mentoring and/or coaching experience in customer service and/or sales environment. Proven experience exceeding sales and customer service goals. Strong communications skills. Detail oriented. Ability to comply with policies and procedures. Ability to work a schedule that includes working weekends and some holidays.
Country: USA, State: Idaho, City: American Falls, Company: Wells Fargo.