Supervisor, Field Services at Ketchum

Job Description

Position Details
Supervisor, Field Services

Support the growth of the system by assuring the quality performance of the installation and technical services of all Cox Communication products. Ensure the quality of services provided to end users meets or exceeds established standards. Coordinate with all functional departments (both corporate and system) regarding the optimization of overall business efforts.

1-Assures the delivery of the highest quality services to end users, establishes and maintains standards for satisfaction of the end users.
2-Provides direction and guidance in the preparation of programs to assure adequate training and development of personnel to ensure optimal performance of individuals.
3-Assures company compliance with safety regulations while promoting safety awareness among employees.
4-Manages the field service operation to ensure that both short and long term operation objectives and financial goals are met.
5-Assures a smooth integration of new products and service offerings into the field service operation.
6-Coordinates with various operating units within Cox Communications to ensure the maximization of profit potential and cost reduction and the provision of excellent service and sales.

Typical Training / Experience:
3 to 5 years experience in related field.
AA Degree preferred

Influence/People Leadership - Primary input to hiring, performance, and rewards decisions for a group of service, production, or support employees, perhaps assisted by subordinate team leaders or senior individual contributor employees; Primary contribution is supervising other people (rather than applying knowledge); Supervises support, production, and/or lower level professional individual contributor employees directly or indirectly; Schedules work for optimum efficiency and productivity; Provides day-to-day work direction; Schedules and approves vacation and overtime; May be a project or process manager without direct reports responsible for influencing and coordinating with non-reporting resources

Supervision - Typically supervises non-exempt support, service, and/or possibly lower-level professional individual contributor employees

Span Of Control/Complexity - Activities may be more diverse and complex and/or may involve more than one shift or area OR may lead larger, moderately complex projects/assignments

Decision-Making Authority - In conjunction with higher management, ensures that work is performed consistently with CCI policies and procedures

Financial - Contributes to development of an operating plan, budget, and performance goals (revenue and/or expense) for the work group(s) managed and the department of which it is a part; May manage elements/portions of a department or project budget

Consequence Of Error - Actions at this level can cause or prevent delays, inefficiencies, or unnecessary expenses and affect the efficiency and effectiveness of the people and/or the projects managed

Typical Problems Solved - Identification/application of solutions is more likely to be based on similar prior experiences, not on ingenuity; problems are generally clearly defined

Core Functions - Assigns and checks work; Provides guidance and training; Provides input to hiring, firing, layoff, promotion, reward, and other decisions;
Manages overtime; Focused on maintaining steady workflow and productivity, meeting service/productivity standards, and resolving operational problems and handling disturbances; Manages a small/medium size project team

Technical/Admin Work Performed - Almost fully focused on supervising service, production, or support work OR May manage a project or process that is more broadly defined of moderate complexity/scope

Cox Communications, Inc. and its subsidiaries are Equal Opportunity Employers. We have a tradition of encouraging a wide diversity of talents through a broad range of hiring practices. Please note those individuals submitting resumes online or by mailing a resume are not considered an applicant for employment until a signed employment application form is completed, usually at the time of interview.

For more information about Cox Communications and its subsidiaries, please click here
www.cox.com, www.coxmedia.com, www.coxbusiness.com.

Statement to ALL Third Party Agencies and Similar Organizations:
Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.

Job Requirements

 
Country: USA, State: Idaho, City: Ketchum, Company: Cox Communications.